Regulations

§1 Preliminary provisions

1. The AN-KANCELARIA.PL website, available at an-kancelaria.pl (hereinafter: "the Website"), is operated by Kancelaria Adwokacka Adrian Nowakowski with its registered office at 44 Węglinek Street, 23-230 Węglinek, holding NIP 7151844165 and REGON 381828867 (hereinafter: "the Service Provider" or "the Firm").
2. The site conducts distance sales, in particular:
   • providing legal advice online,
   • Preparation of legal opinions, 
   • Preparation of draft letters and legal documents
3. All contracts are concluded remotely, in accordance with applicable laws, in particular the Law of May 30, 2014 on consumer rights.
4. These Regulations set out the rules for using the Site, placing orders, concluding remote contracts, providing legal services, the rights and obligations of the parties, as well as the rules for complaints, withdrawal from the contract and protection of personal data.
5. The customer is required to read and accept the Terms and Conditions before placing an order.
6. The site targets both Consumers and Entrepreneurs (including Entrepreneurs on consumer rights).

§2 Definitions

For the purposes of these Regulations, the following terms shall mean:

1. Regulations - this document defining the rules for using the Site and concluding remote contracts with the Seller.
2. Website - Internet service available at an-kancelaria.pl, through which the Client can learn about the Service Provider's offer and order Services.
3. Service Provider / Firm - Adrian Nowakowski Law Firm with headquarters at 44 Węglinek Street, 23-230 Węglinek, NIP: 7151844165, REGON: 381828867, e-mail address: biuro@an-kancelaria.pl, telephone: +48 724 519 715.
4. Customer - natural person, legal person or organizational unit without legal personality, who uses the Site and concludes a remote agreement with the Seller.
5. Consumer - Client being a natural person performing a legal transaction with the Service Provider not directly related to his/her business or professional activity.
6. Entrepreneur on consumer rights - an individual who enters into a contract directly related to his or her business activity, when it is clear from the content of the contract that it does not have a professional character for that individual.
7. Service / Legal Service - an intangible service provided by the Service Provider to the Client electronically, such as legal advice, drafting of a letter, analysis of a contract, legal opinion, etc.
8. Contract concluded at a distance - contract concluded with the customer without the simultaneous physical presence of the parties, using means of remote communication
9. Working day - one day from Monday to Friday excluding public holidays in Poland.
10. Newsletter - electronic information sent by the Service Provider to the e-mail address indicated by the Client, containing news, offers, promotional materials or other content related to the Service Provider's business.

§3 General information

1. The Service Provider shall not be liable - to the fullest extent permitted by law - for disruptions or interruptions in the operation of the Site resulting from causes beyond its control, in particular, acts of God, third parties or technical incompatibility of the Site with the Client's infrastructure.
2. Viewing of information content available on the Site is possible without creating an Account or placing an order.
3. Orders for legal services can be placed only through the booking form available on the Site. Completion of the form constitutes an offer to enter into a contract with the Service Provider.
4. The booking form may include, among other things, the Client's personal information (name, surname, e-mail address, telephone number), selection of the scope of service, proposed date of consultation and any additional information relevant to the performance of the service.
5. All prices shown on the Site are expressed in Polish zlotys (PLN) and include the applicable VAT rate, unless expressly stated otherwise.
6. The customer is obliged to provide in the form reliable and complete information necessary for the implementation of the service. If the required data is missing or incorrect, the Service Provider has the right to refuse to process the order.
7. The contract for the provision of legal services is concluded upon the Client's receipt of the Service Provider's confirmation of order acceptance and payment in advance, in accordance with §7 of the Regulations.
8. The Service Provider provides services electronically, in accordance with these Regulations and applicable laws. Use of the services is voluntary and chargeable, unless expressly stated otherwise.

§4 Newsletter

1. The Customer may voluntarily subscribe to the Newsletter by completing the form available on the Site and confirming consent to the processing of personal data for the purpose of receiving marketing content.
2. Subscribing to the Newsletter means concluding a contract for the provision of electronic services for sending marketing information by the Service Provider.
3. The newsletter may contain information about new services, educational materials, industry events, promotions or other activities undertaken by the Service Provider.
4. The Client may unsubscribe from the Newsletter at any time by clicking on the appropriate link contained in each email or by contacting the Service Provider directly.
5. The Customer's personal data provided in connection with signing up for the Newsletter is processed in accordance with applicable laws, in particular the Regulation of the European Parliament and of the Council (EU) 2016/679 (RODO) and the Act of July 18, 2002 on the provision of electronic services.

§5 Technical conditions of use of the Site

1. For proper and uninterrupted use of the Site and placement of Orders, the following are necessary:
   1.1. a device with Internet access,
   1.2. a web browser that supports JavaScript and cookies,
   1.3. an active electronic mail (e-mail) account,
   1.4. in the case of some Products, software that allows opening files in the format indicated next to the Product (e.g. PDF, PSD, AI, ZIP).
2. The Law Firm is not responsible for technical limitations occurring on the part of the Client that prevent him from using the Site properly or receiving the Product.
3. The Customer is obliged to use the Site in accordance with applicable laws, the provisions of these Regulations and good morals.

§6 Rules for placing orders

1. The client can place orders for legal services online 7 days a week, 24 hours a day, through the booking form available on the website: https://an-kancelaria.pl.
2. Orders can be placed only by adults with full legal capacity or by persons authorized to act on behalf of legal persons or organizational units.
3. In order to place an order Customer:
   1. fills out the booking form available on the Site, providing the necessary data for the service (in particular, name, surname, e-mail address, telephone and details of the service),
   3.2. selects the preferred form of payment,
   3.3. accepts these Regulations and gives the required consents (including for the processing of personal data),
   3.4. approves the order and makes payment in advance.
4. After placing an order, the Client receives a confirmation of acceptance of the order for execution at the e-mail address indicated. Upon receipt of this confirmation, a contract for the provision of legal services is concluded between the Client and the Seller.
5. Legal services are provided upon receipt of full payment for the order, in accordance with the agreed completion date indicated in the order confirmation.

§7 Payments

1. The prices of all services presented on the Site are expressed in Polish zloty (PLN) and are gross prices, including all applicable taxes.
2. The customer shall pay for the service only in advance, through available electronic payment methods operated by third-party payment operators:
   (a) fast payments Przelewy24,
3. Payment should be made immediately after completing the reservation form and submitting the application. Failure to make payment may result in cancellation of the application.
4. Implementation of the service takes place after the payment is credited to the Service Provider's bank account or after receipt of positive authorization of the transaction by the payment operator.
5. The service provider reserves the right to change prices, organize promotions or discounts. The changes do not affect orders placed and paid before they take effect.

§8 Conclusion and execution of the contract

1. The contract for the provision of legal services is concluded at the time of:
   (a) proper completion of the reservation form by the customer,
   (b) make full payment for the service,
   (c) Client's receipt of confirmation of acceptance of the order for execution by the Service Provider, sent electronically (e.g. by e-mail).
2. The mere filling out of the reservation form and selection of a date does not yet constitute the conclusion of a contract and is not tantamount to booking a date. The condition for the implementation of the service is prior payment of the order.
3. If an appointment is selected in the form, but payment is not made within a reasonable time (no later than 24 hours before the service date), the Service Provider reserves the right to cancel the appointment and not proceed with the service, without incurring any liability on this account.
4. The service provider may contact the Client to clarify the scope of the service or confirm details. Failure to contact the Client may result in a delay or cancellation.
5. The service is provided on the date indicated by the Client in the form, provided that all the conditions in paragraphs 1 and 2 above are met.

§9 Right of withdrawal

1. Pursuant to Article 38 of the Law of May 30, 2014 on Consumer Rights, a Customer who is a Consumer is not entitled to withdraw from a contract for the provision of legal services if:
   a) the service was performed in full with his express consent and after informing him of the loss of his right to withdraw,
   b) the performance of the service began - with his express consent - before the expiration of the withdrawal period.
2. Accordingly, the customer acknowledges that if he agrees to start the service before the 14-day withdrawal period expires, he loses the right to withdraw from the contract once it has begun.
3. Services provided by the Service Provider are individual in nature and are tailored to the Client's needs in each case, which also excludes the possibility of withdrawal in accordance with the provisions of the Law.

§10 Complaint and liability for improper performance of services

1. Only legal services provided under these Regulations are covered by the contract.
2. The Client has the right to file a complaint if the service provided by the Service Provider:
   (a) has been performed improperly,
   (b) has not been performed in accordance with the provisions of the contract,
   (c) did not meet the agreed standards or scope.
3. The complaint should be submitted electronically to the e-mail address: biuro@an-kancelaria.pl, stating:
   (a) Customer's name,
   (b) the date of purchase of the service,
   (c) a description of the Customer's objections and requests.
4. The service provider will consider the complaint within 14 calendar days from the date of receipt. The Client will be informed of the result of the consideration by e-mail.
5. If the complaint is accepted, the Service Provider may:
   (a) make a free service adjustment,
   (b) offer to redo the service,
   c) return part or all of the fee paid - depending on the circumstances of the case.
6. The customer has the right to assert its claims under the warranty for improper performance of the service under the terms of the Civil Code.
7. The service provider does not provide a warranty for the services provided, unless expressly stated otherwise in the individual offer.
8. These provisions do not limit the Consumer's rights under applicable law.

§11 Out-of-court ways of dealing with complaints and redress of grievances

1. Detailed information on how a Consumer can use out-of-court methods of handling complaints and pursuing claims is available at the offices and websites of district (city) consumer ombudsmen, social organizations for consumer protection, Provincial Inspectorates of Commercial Inspection and at the addresses of the Office of Competition and Consumer Protection:
   • http://www.uokik.gov.pl/spory_konsumenckie.php
   • http://www.uokik.gov.pl/sprawy_indywidualne.php
   • http://www.uokik.gov.pl/wazne_adresy.php
2. The consumer has the following options for out-of-court dispute resolution and complaints:
   (a) May turn to a permanent amicable consumer court to resolve a dispute arising from a contract with the Seller.
   (b) May apply to the provincial inspector of the Commercial Inspection to initiate mediation proceedings aimed at an amicable settlement of the dispute.
   (c) May use the free assistance of a district (city) consumer ombudsman or a social organization for consumer protection, such as the Consumer Federation or the Association of Polish Consumers.

§12 Personal information on the Website

1. The administrator of Customers' personal data collected by the Website is the Firm.
2. Personal data is collected mainly for the purpose of fulfilling the sales contract, and if the customer agrees - also for marketing purposes.
3. Recipients of personal data may be:
   (a) electronic and credit card payment processors.
4. The customer has the right to access and correct his personal data.
5. Provision of data is voluntary, but if the customer does not provide the necessary data to conclude the contract, it will not be possible to conclude the contract.

§13 Final provisions

1. Contracts concluded by the Website are concluded in the Polish language.
2. The Firm reserves the right to change the Terms and Conditions for important reasons, such as changes in the law or changes in payment and delivery methods, as long as they affect the implementation of the Terms and Conditions. The Client will be informed of any change at least 7 days in advance.
3. Matters not covered by the Regulations shall be governed by generally applicable provisions of Polish law, in particular the Civil Code, the Act on Providing Electronic Services, the Act on Consumer Rights and the Act on Personal Data Protection.
4. The customer has the right to use out-of-court ways to handle complaints and claims, such as through the EU ODR online platform available at: http://ec.europa.eu/consumers/odr/.